Veridian Tutoring Privacy Policy
Effective Date: October 25, 2025
Veridian Tutoring is committed to protecting the privacy of our students and their families. This policy outlines how we handle, use, manage, and protect your personal information to ensure a secure and trustworthy service. By using our services or our website, you agree to the terms outlined below.
1. Information We Collect
We only collect personal information that is reasonably necessary for us to provide our tutoring services, manage bookings, and communicate with you.
1.1. Personal Information
This includes data collected during the booking, consultation, and enrolment process:
• Parent/Guardian/Student name and contact details (email address, phone number).
• Student name, current school year, and VCE subjects of interest (Methods, Bio, Chem, Psych).
• Details related to the student’s learning needs or academic goals.
1.2. Payment Information
We use Stripe to process all payments securely. We do not store credit card numbers on our servers. Stripe collects and handles payment details according to their own strict privacy policies.
1.3. Website and Usage Data
When you visit our website or social media pages, we may collect non-personal data such as IP addresses, device type, and pages viewed, used for analytical purposes (e.g., seeing which pages are most popular).
2. How We Use Your Information
We use your information only for the purposes for which it was collected:
• To schedule, confirm, and manage tutoring sessions and consultations.
• To communicate with you regarding timetable changes, cancellations, or important policy updates.
• To tailor our instructional approach to the student’s specific learning needs.
• To process payments and issue invoices/receipts.
• To market our services (e.g., email newsletters), only if you have provided explicit consent.
3. Data Storage and Security
• Storage: Your personal data is stored securely in digital form on password-protected devices and cloud-based services used exclusively by Veridian Tutoring (e.g., booking software, secure customer relationship management systems).
• Security: We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
• Retention: We retain data only for as long as necessary to provide services to you and to comply with legal and accounting requirements.
4. Disclosure to Third Parties
Veridian Tutoring will never sell your personal information. We may disclose your data to third parties only when necessary and permitted by law, including:
• Payment Processors (Stripe): To process transactions.
• Legal Requirements: Where we are legally required to do so (e.g., law enforcement requests).
5. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or out-of-date. Please contact us using the details below to make such a request.
6. Contacting Us
If you have any questions about this Privacy Policy or wish to make a complaint regarding how we handle your personal information, please contact:
veridiantutoring@gmail.com
Phone
+61 481 000 242